Terms & Conditions

By using and purchasing from the Red Dog Design web site, you agree, understand, and accept these conditions. 

Red Dog Design reserves the right to make changes to its terms and conditions and policies of sale at any time. If you have any questions or concerns, please don’t hesitate to contact us at kath@reddogdesign.com.au

We do our best to provide you with the best possible online shopping experience.

Postage & Delivery

We will post items to you within 7 days of receipt of your order.  However, we cannot accept responsibility for delays in delivery including any unforeseeable circumstances (e.g.: Strikes, floods etc.). 

Items to be delivered locally in Australia will be posted via Australia Post to the Australian address identified in your order. 

If we are notified by you between 7 and 14 days of any failure or problems with delivery within Australia by Australia Post, we will make enquiries directly with Australia Post and if the veracity of your complaint can be verified (which can take around 8 weeks) and the non-delivery or faulty delivery event has occurred, we will at our cost, immediately post to you again by Australia Post a replacement item to the same delivery address within Australia subject to availability of products. 

We will not be liable, if the non-delivery or faulty delivery has occurred by reason of your incorrect instructions, your failure to check your letterbox or collect parcels appropriately or your failure to maintain proper letterboxes for delivery by Australia Post or your failure to properly collect mail. If the item has already been reposted to you and still does not arrive, we will consider that the failure is a result of your failure to provide proper addresses for delivery.

We do not accept liability for non-delivery, faulty delivery or delayed delivery of any items posted to an address outside of Australia.  In such circumstances the risk of delivery is entirely your responsibility and in such circumstances we strongly recommend that you accept the delivery options with insurance. Failure to select this option will be at your risk.

If we accept any special delivery instructions we do so on the condition that you accept the risk of these special delivery instructions.

Risk in the item will pass upon dispatch of the  item. Title will pass upon successful delivery of the  item. Except as otherwise expressly set out in this policy, all risk and liability associated with your use of this website and products is your responsibility.

For lost and damages of registered packages, we can assist you to file a complaint form on your behalf, it may take up to 8 weeks for Australia Post to investigate the problem and issue compensation if the package cannot be found. You understand that the time it takes for investigation is not under our control.

Designs and art works accurately depict the life images at the time of reproduction of the image.  However, slight variations may occur in colour due to camera light and flash control, computer picture resolution and individual monitor settings. 

TAXES & DUTIES


International customers may be charged value added tax, sales tax, or custom duties by the Customs of your country, those charges are your responsibility and you understand that any products you acquired from this web site are subject to such additional taxes and duties. It is your responsibility to ensure that you’re aware of the customs and import tax regulations for your country.

Returns & Exchanges

We are happy to assist with an exchange subject to the following conditions:

1. Must be contacted immediately - within 24 hours from receipt of delivery
2. Contact should be made by contacting Kath on 0402 086 043 or kath@reddogdesign.com.au
3. Goods must then be returned to Red Dog Design within 5 days from receipt of delivery.

Intellectual Property

All content within this web site, including but not limited to text, graphics, images, icons, or other design rights, copyrights, trade marks or trading names are the property of Red Dog Design. Transfer, download, reproduction, copy and republish of all content are strictly prohibited without prior written authorization.

Apart from any use as permitted under the Copyright Act 1968 (Cth), Designs Act or the Trade Marks Act 1995 (Cth) you may not, in any form or by any means: 

a) Adapt, reproduce, store, distribute, transmit, print, display, perform, publish or create derivative works from any part of this web site; or b) Commercialise any information, products or services obtained from any part of this web site, without the prior written permission of Red Dog Design. 

For more information please visit the Australian Copyright Council (http://www.copyright.org.au/)

Security

Protecting your personal and order information is a priority. Encryption provides you with security and peace of mind when your browser and local network supports the use of encrypted data transmissions.of delivery.

External Links & Electronic Data Transmission